Refund Policy

Refunds

• Change of mind - Please choose carefully as we do not accept returns if you change your mind.

 

Damaged Items

• Faulty item - If you believe the item you received is faulty or not as described please email your order number and provide photo/s of product immediately upon receipt. The product MUST be returned clean and unused.  Upon inspection we will discuss a refund or exchange for similar item with you via email. You must report any order problems within 48 hours of receiving.

* PRINTED LEATHERETTE PRODUCTS - The material used is a printed pvc coating over a poly woven material and over a period of time will fade and/or show signs of cracks.  This is an inevitable fact with non leather PU faux leather/vinyl bags even if they are not printed.  With the proper care and gentle treatment your bag will continue look fantastic for years, if you know you are quite rough on bags please consider this before purchasing. 

* We do not take any responsibility for wearing due to normal use this includes scratches and wearing on hardware and scuff or cracks on the outer material due to everyday use.  I personally have bags originally made over 2 years ago which still look brand new! Remember these bags are not just a 'bag' but are also wearable art show casing printed artwork and we always take care of art.

 

Due to hygiene we CANNOT accept returns of Jewellery or Face Masks.